Refund policy
Return & Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
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In the same condition that you received it
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Unused or unworn, with tags
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In the original packaging
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Accompanied by the receipt or proof of purchase
To start a return, please contact us at:
Once your return request is approved, we will provide instructions and the return address.
Items sent back without first requesting a return will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately at support@commerixi.com so we can resolve the issue as quickly as possible.
Non-Returnable Items
Some items cannot be returned, including:
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Perishable goods (food, flowers, plants)
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Custom or personalized items
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Personal care goods (beauty products)
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Hazardous materials, flammable liquids, or gases
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Gift cards
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Sale items
If you are unsure whether your item qualifies for return, please contact us before requesting a return.
Exchanges
The fastest way to exchange an item is to return the original item. Once your return is accepted, you may place a new order for the replacement product.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.
The item must still be:
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Unused
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In original packaging
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With proof of purchase
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that banks or credit card providers may require additional time to process the refund.
If more than 15 business days have passed since approval of your refund, please contact us at: